Returns Policy

In the unlikely event you are unsatisfied with your purchase you can return you item anytime within 30 days of your purchase date. All we ask is that you have proof of purchase. We'll send you a full refund (minus the shipping and handling fees incurred). And please note: for any claims for items missing from your delivery, or goods damaged in transit, you'll need to contact us within one business day of receipt of your goods.

Four easy steps to return an item to OhmTopia:

  1. Place the item(s) you wish to return in a suitably sized shipping box. Make sure to include a copy of your proof of purchase – this needs to be a valid receipt less than 30 days old.
  2. Send your item to:
    2107 N 1st Street, Suite 520,
    San Jose, CA 95131
  3. Ship your return to this address using a parcel tracking service to ensure you can trace the product should you need to contact your third party courier (OhmTopia can accept no responsibility for returns lost in transit when using any third party service). All return shipping charges are the responsibility of the customer.
  4. The cost of your item will be automatically returned to you via the payment method you used to make the initial purchase. For credit card purchase, we will credit your account immediately, but please allow 7-14 days for that credit to appear on your statement. If you paid by check, the earliest we can issue a refund check is 7 working days after the date of purchase.

Here are a couple of rules we need to include:
  1. We ask that any products to be returned (whether for a refund or for an exchange) must be in the condition in which they were received. They must be in their original packaging and include all accessories and documentation that may have been included in the package.
  2. Any defective products may be repaired or exchanged at OhmTopia's discretion for the same model. In these cases we will pay the return shipping fees.

If you have any concerns or issues whatsoever, please get in touch with us. We will work with you to resolve any challenge quickly and effectively. We're here to serve you and to provide you with the very best in power management products. Call us today at (855)4-iNPOFi (855-446-7634) or email to sales@OhmTopia.com.
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